We hope that You will never have cause to complain either about the work We are doing for You or our charges and We will do our utmost to ensure that that is the case. However, if You are not happy about anything that We do or any aspect of the service We provide please tell us in the first instance and give us an opportunity to look into things.
If You have any concerns with the service We have provided for You, You may raise the matter with Zulfikar Khan, the Complaints Partner who will investigate your concern and will report back to the Compliance Officer, Tasleem Riaz. You will then be sent a letter acknowledging your complaint and asking You to confirm or explain the details. Your complaint will be recorded in our central register and a file will be opened to deal with it.
We ask that your complaint is made in writing and addressed to:
Tasleem Riaz – Complaints Partner
Curtis Law Solicitors LLP
You will then be sent a detailed reply or alternatively invited to take part in a telephone conference to discuss the matter. If the matter is dealt with by way of a telephone conference You will receive a detailed letter to confirm what took place and what was discussed. If You are not satisfied with the outcome, You are free to contact us and We will then arrange to review our decision with Tasleem Riaz the Senior Partner. We will endeavour to try to resolve any problem between ourselves.
If, for any reason, You are still not satisfied You can ask the Legal Ombudsman to consider your complaint. The Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ or telephone 0300 555 3333, or via the website www.legalombudsman.org.uk
We will provide You with the name and address of the Legal Complaints Service which also provides a complaint and redress scheme.
You will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint. If You are dissatisfied about your bill You may also have the right to apply for assessment of the bill under Part III of the Solicitors Act 1974 and if all or part of the bill remains unpaid We reserve the right to charge interest on such unpaid sums.